FAQ

Are Zam products mass produced?
Not at all. Zam confections are crafted in small batches, made to order, by a team of just three: Chef Jafer, who creates every piece by hand; his wife, Christel, who wraps and photographs the goods; and their son, who manages the online storefront. Each item reflects the care, precision, and soul of true artisan work — never factory-made.

What makes Zam worth it?
Every piece is handcrafted by a seasoned French chef using only the finest ingredients. We source premium nuts and fruit locally and work exclusively with imported Belgian and French chocolate, including the esteemed Valrhona.
We don’t cut corners — no fillers, no compromises. Our confections are made with precision, integrity, and a level of expertise rarely found in the U.S. We’re proud to preserve this tradition, and we believe you'll taste the difference.

How long will my Zam confections stay fresh?
Our confections are delivered at peak freshness and contain no preservatives or artificial flavors, so they are best enjoyed shortly after arrival. Store truffles at 58–60°F (14–16°C) — a cool, dry space similar to red wine storage.
Avoid refrigeration unless noted.

  • 1 week – Baked goods & Macarons

  • 2 weeks – Chocolate truffles & bonbons

  • 3 weeks – Nougats & Caramels

  • 2 months – Pâtes de Fruits

What’s the best way to enjoy Zam confections?
Let your confections come to room temperature before enjoying them. This brings out the full character, texture, and aroma. We recommend pairing with still spring water to cleanse the palate — or enjoy alongside curated pairings such as red wine, whiskey, or craft beer, depending on the collection.

Do you use Fair Trade certified chocolate?
Not at this time. However, we work with reputable European suppliers committed to responsible sourcing practices.

Are any of your products certified organic or kosher?
Our products are not certified organic or kosher at this time, though we often work with organic, local produce whenever available.

Can I find Zam in stores?
No — we are an online-exclusive boutique. This allows us to stay focused on quality, freshness, and personal attention to every order.